> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-mcp-segmentation-tool-belt.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/oGYWz0Yu36hXGWHT/images/moengage_29f0ac.png?fit=max&auto=format&n=oGYWz0Yu36hXGWHT&q=85&s=40203fb15f43c864d45fd861914374f2" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/lB6G3rB0XFgsNh5j/images/moengage_ea5a85.png?fit=max&auto=format&n=lB6G3rB0XFgsNh5j&q=85&s=5b3af9cc06bfd44fb1acefbeeeec5b04" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/bJsJ57ae-ck_LJDJ/images/moengage_4530b9.png?fit=max&auto=format&n=bJsJ57ae-ck_LJDJ&q=85&s=7e7986c65343c32bb11275fda3515c89" width="1440" height="160" data-path="images/moengage_4530b9.png" />