> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-mcp-segmentation-tool-belt.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Email Preview Text Shown Twice in Apple Mail?

> Fix duplicate email preview text in Apple Mail caused by non-breaking characters that iOS handles differently than Gmail, Yahoo, and Outlook.

## Problem

In Apple Mail, the email preview text appears twice, and the pre-header tag is repeated. This issue does not occur in Gmail.

<img src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/VIQ92j7cUcTlrECk/images/moengage_5b9695.png?fit=max&auto=format&n=VIQ92j7cUcTlrECk&q=85&s=c0c93943f932b9f5dcfdc6796c697e19" style={{ width:"55%" }} width="890" height="508" data-path="images/moengage_5b9695.png" />

## Solution

Apple Mail may ignore non-breaking and non-joining characters, such as `&nbsp;` and `&zwnj;` which function correctly in other email apps (Gmail, Yahoo, and Outlook).

<Info>
  * On an iPhone with iOS 15.8.2, the email preview text is displayed correctly, and the email body does not overlap with the preview text space.
  * This issue started with iOS 16 and is specific to Apple Mail. Other email apps display emails correctly in both iOS 16 and previous versions.
</Info>

iOS 16 device:

<img alt="Untitled design (14).png" src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/6ahS2uXbitALeDjd/images/moengage_be8e72.png?fit=max&auto=format&n=6ahS2uXbitALeDjd&q=85&s=00a12941dbb7c70201958f768e55ab89" style={{ width:"57%" }} width="634" height="520" data-path="images/moengage_be8e72.png" />

iOS 15.8.2 device:

<img alt="Screenshot 2024-07-31 at 4.39.30 PM.png" src="https://mintcdn.com/moengage-docs-mcp-segmentation-tool-belt/XbjCA_ld5dr8IKLl/images/moengage_301cfd.png?fit=max&auto=format&n=XbjCA_ld5dr8IKLl&q=85&s=9d5771bc4e55e2da675b0cc20c98b4d0" style={{ width:"58%" }} width="1030" height="846" data-path="images/moengage_301cfd.png" />

<Accordion title="FAQs">
  **Q.** Can we make changes to the problem discussed using the dashboard?\
  **A.** No.
</Accordion>